Voice & Data

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Telecommunications, also known as telecom, is the transmission of information over long distances using electronic means. This information can include voice, data, and multimedia content.

Traditional phone systems, such as the Public Switched Telephone Network (PSTN), use circuit-switched technology to transmit voice signals over copper wires. Circuit-switched technology creates a dedicated channel between two endpoints, which remains open for the duration of the call.

In recent years, Voice over Internet Protocol (VoIP) has become increasingly popular as a phone system. VoIP uses the internet to transmit voice signals, rather than traditional copper wires.

VoIP technology uses packet-switching, which breaks up the voice signal into small data packets that are transmitted over the internet and reassembled at the receiving end.

This results in more efficient use of bandwidth and lower costs compared to traditional phone systems.

VoIP phone systems also offer a range of advanced features such as video conferencing, call recording, and voicemail-to-email. They can be used with a variety of devices, including desktop computers, laptops, smartphones, and tablets.

Overall, telecoms play an important role in enabling communication and collaboration between individuals and organizations, and the use of VoIP technology is making these services more accessible and affordable than ever before.

The Gist

Overview

PTSN Switch Off

Developing Tailored IT Solutions

VOIP

Data Services

Business Leased Lines

Transition

Public Switched Telephone Network

PTSN Switch off

The PSTN switch off is a significant transition for businesses across the UK. In summary, the Public Switched Telephone Network (PSTN) will be fully decommissioned by 2025, and all legacy phone lines and broadband connections will need to be upgraded to a fully digital service that uses internet protocol (IP) across a fibre-based network. This transition to a more resilient network will enable businesses to benefit from faster, more reliable and cost-effective connectivity.

As a leading provider of telecoms technology, Workplace Digital is here to guide your business through this transition and help you prepare for the future of communication. With the PSTN network being outdated and increasingly difficult to maintain, it’s important to upgrade your telecoms and connectivity to ensure your business stays in touch and ready for the all-digital future.

The switch off will affect around 2.4 million businesses in the UK, which are still operating on legacy telephone lines and ISDN networks. Therefore, it’s important to start exploring the benefits of upgrading to fibre-based technology as soon as possible. Although the full PSTN switch off is not until 2025, many exchange areas will be affected by a stop sale on any new ISDN or PSTN-based services as early as September 2023.

At Workplace Digital, we are committed to ensuring your business is fully prepared for the PSTN switch off. Contact us today to explore the exciting new and futureproof services available to your business.

Powerful

On Premise Phone System

PBX Systems

PBX phone systems are a reliable option for business phone systems. An on-premise Private Branch Exchange (PBX) phone system is located in your office or on your business premises, providing a private telephone network that ensures you have full control over your communication channels. With PBX, every user has their own direct dial number, handset, and voicemail, allowing for efficient internal and external communication.

PBX offers powerful call management features such as call routing, transfers, recording, queuing, and on-hold music, voice menus, and comfort messages. As your business expands, an on-premise phone system can grow with you, providing you with a scalable solution to meet your evolving communication needs.

Workplace Digitial, in partnership with all the leading providers of telecom technology, delivers the latest and most powerful on-premise PBX phone system solutions that help take your business communication to the next level. We provide tailored solutions to fit your unique requirements, so you can select the system that works best for you.

Our PBX phone systems come with a range of powerful call management features that ensure you provide your customers with efficient and professional communication. With automatic call distribution, pre-recorded messaging, comfort messages, call recording, and voicemail, you can direct customers to the right department, manage caller expectations and improve their experience.

VOIP

VoIP (Voice over Internet Protocol) is a communication system that transmits voice calls over IP networks via an internet connection, instead of using traditional telephone networks. The process involves converting analogue voice signals to digital signals, compressing them to reduce their size, and sending them as data packets over an IP network to both desktop and mobile devices.

For businesses, VoIP call routing can take place via a secure internet-connected data centre, eliminating the need for hardware installation on premises. This internet-based technology is easy to install, maintain and upgrade, and offers powerful call management features that can grow with your business.

VoIP’s cloud-based phone system provides a high level of reliability, making it an ideal choice for businesses that need to track calls, operate in hybrid workplaces, and analyse call data. With our team of VoIP phone experts, you can be up and running quickly and easily, using the best VoIP phone system tailored to your specific requirements.

We’ll set up and configure the system for you, and guide you through our intuitive online portal for managing it, leaving you free to focus on your business growth.

VoIP’s call reporting features are particularly useful for businesses looking to capture inbound and outbound conversations for improving customer experience, ensuring service compliance, and for auditing purposes. The recordings are securely stored in the cloud, ensuring quick and easy access while keeping your data safe.

The Horizon phone system is the UK’s leading VoIP business phone, offering a complete communication solution for your business. It provides a range of fixed and mobile telephony capabilities, features and enhancements to optimise your workflow, and an easy-to-use web-based management portal. Whether your workforce is in the office, at home, or hybrid, the Horizon phone system ensures the best customer experience while providing you with the insight you need to improve.

Our Vast Range of
Data Services

Business Broadband

Ensuring that your business runs smoothly is crucial for success, and our business broadband connections provide fast and reliable internet access to keep you connected at all times. Our team of business broadband specialists is dedicated to delivering the right network and internet solutions tailored to your business needs.

Tailored Business Broadband Deals

At Workplace Digital, our business broadband specialists analyse your connectivity requirements to find the best business broadband deals that suit your budget. We take the time to understand your business operations, existing connectivity services, and long-term goals. As one of the UK’s leading independent suppliers of data solutions, our industry knowledge and technical expertise allow us to select, design, and implement the right business broadband solution to accelerate your digital future.

ADSL Business Broadband

ADSL (Asymmetric Digital Subscriber Line) is a popular choice for business broadband as it provides affordable, high-quality, and reliable connectivity. This connection is provided over traditional copper-based telephone lines and offers extensive UK coverage. However, ADSL can be unreliable in terms of speed and may vary depending on your distance from the telephone exchange.

Business Broadband Fiber

Fiber is the future of business broadband. It offers fast, reliable, and cost-effective connectivity, and its upgrade is transforming the business broadband landscape. As traditional PSTN lines are being replaced with full-fiber, businesses can enjoy high-speed digital broadband services and switch to digital telecommunications like VoIP. We offer a range of fiber business broadband speeds and partner with leading suppliers to ensure you stay connected at all times.

Wireless Business Broadband

In today’s world, speed, flexibility, and agile working are more critical than ever. Our superfast 4G and 5G mobile business broadband solutions allow you to connect your devices on the move. This is ideal for remote workers, supporting hybrid working with fast and reliable wireless business broadband. It ensures that your staff can access key resources at any time and from any location.

Business Broadband Leased Lines

If your business requires dedicated, superfast connectivity with high capacity and rock-solid performance, our business broadband leased lines deliver the ultimate connection. With upload and download speeds of up to 10Gbps, our business broadband leased lines are fully dedicated to your business premises with no usage limits. You can rely on a secure and dedicated connection that will support your business operations at all times.

Dedicated internet access

A business leased line provides a private internet connection that goes directly from the ISP’s data centre to your office. Since it’s not shared with other businesses, you can rely on consistent speeds and reliable connectivity, even during peak hours. With a leased line, you can expect peak performance, increased efficiency, and productivity for your business.

Symmetrical speeds up to 10Gbps

Whether you’re uploading or downloading large files, operating multi-site VoIP phone systems, or using cloud-based applications, you can rely on symmetrical upload and download speeds of up to 10Gbps, ensuring that your business stays productive at all times. Our leased line solution provides an essential foundation for any busy business that requires consistent and reliable internet connectivity.

Wireless business leased lines

Our wireless leased line solution offers high connectivity speeds that rival typical wired leased lines without the additional cost of installation. With superfast speeds, symmetrical upload and download speeds, and uncontended bandwidth, our wireless leased lines provide a flexible and scalable solution for your business. Plus, the speed and ease of installation, maintenance, and upgrades mean that costs stay low.

Business Leased Lines

In today’s fast-paced digital landscape, businesses need a reliable and ultra-fast internet connection to stay competitive. A dedicated leased line from Workplace Digital provides a high-quality, symmetrical bandwidth exclusively for your business. With speeds of up to 10Gbps, our leased line solution ensures rock-solid performance and guaranteed uptime.

What is a leased line?

A leased line is a dedicated, fixed-bandwidth data connection that provides a private, fibre-optic line directly to your business premises. This means that you’ll have your own personal internet connection, reserved solely for your use. With a leased line, you can rely on symmetrical upload and download speeds, consistent performance, and resilience, making it an essential investment for any business that relies on cloud-based applications, phone and broadband services, or high-volume data usage.

How does a leased line work?

A leased line works by providing a dedicated, fixed-bandwidth data connection that connects directly to your business premises. As a result, you’ll enjoy ultra-fast and symmetrical upload and download speeds, reliable uptime, and guaranteed connectivity. Our leased line solution is ideal for businesses that require uncompromising speed and reliability. With 24/7 service monitoring, technical support, and in-house engineers, we provide unparalleled expertise and peace of mind.